Customer Support

We’re here to help you! Whether you’re having trouble with your account, need help with streaming, or have a billing question, our support team is ready to assist you.

1. Common Issues & Solutions

Check out some of the frequently asked questions and solutions below:

  • How do I create an account? To create an account, click on the “Sign Up” button on the homepage and enter your email, username, and password. You’ll receive a confirmation email to verify your account.

  • How can I cancel my subscription? You can cancel your subscription at any time by logging into your account and going to the “Subscription” section. Select “Cancel Subscription” to stop future billing. For more detailed instructions, refer to our Subscription Cancellation Policy.

  • I’m having trouble streaming. What should I do? Ensure that your internet connection is stable and that you’re using an updated browser. If the issue persists, check our Troubleshooting Guide or contact support for assistance.

  • How do I change my payment method? To update your payment method, log in to your account and navigate to the “Payment Settings” section. Here, you can add or remove your payment methods.

2. Contact Support

If you couldn’t find a solution in our FAQs, don’t worry! Our team is here to help.

  • Email Support: Send an email to [Insert Contact Email]. We aim to respond within 24 hours on business days.
  • Live Chat: Chat with a support agent in real time by clicking the chat icon on the bottom right corner of your screen.
  • Phone Support: Call us at [Insert Contact Number] (available [Insert Hours of Operation]).

3. Submit a Ticket

If you need more personalized assistance, you can submit a support ticket. Please fill out the form below, and one of our agents will get back to you as soon as possible:

Ticket Submission Form
[Form Fields: Name, Email Address, Subject, Description of Issue, Attachment Option]

[Submit Ticket]

4. Help Articles

Explore our knowledge base for detailed guides and articles on common issues:

5. Community Forum

Join the S Stream Community Forum to ask questions, share your experiences, and connect with other users.
Visit Forum